Responsible Gaming at Pandido Casino

Pandido Casino is committed to providing an online gaming environment that prioritises customer safety, wellbeing and responsible behaviour. We believe that gaming should always be entertaining and free from harm. To support this we have implemented a series of procedures, technical tools and educational materials to help prevent gaming-related problems and encourage sensible play among all users on the platform.

1. Our Commitment to Responsible Gaming

1.1. Our company culture emphasises player protection, regulatory compliance and proactive support for anyone facing challenges with gambling discipline.

1.2. Staff are regularly trained in recognising and assisting customers who may be at risk, with dedicated resources to provide guidance and referrals as needed.

2. Underage Gambling Policy

2.1. Playing at Pandido Casino is strictly restricted to persons over the age of 18, or above the legal age for online gambling in their jurisdiction if higher. Robust age-verification measures are in place to prevent minors from accessing our games and services.

2.2. We regularly audit our systems and take reports of underage accounts seriously, immediately closing any accounts found to be in violation and voiding related winnings.

3. Self-Assessment and Awareness

Have you ever had difficulty stopping gambling, even when you wanted to?

If you answer “yes” to any of these questions we encourage you to consider seeking professional advice or using our self-help tools.

4. Setting Personal Limits

4.1. Users can set daily, weekly or monthly deposit limits within their account dashboard to control the amount of money spent on gaming.

4.2. Other available limits include reality checks, wagering and loss caps. These can be adjusted or removed by contacting our support team.

4.3. Once a limit is set it will take effect immediately, and decreases to limits will require a cooling-off period for your protection.

5. Self-Exclusion and Account Blocking

5.1. We provide a self-exclusion option allowing customers to block access to their casino account for a specified period or indefinitely.

5.2. Self-exclusion requests can be made via the account dashboard or by emailing support. During self-exclusion no promotional material will be sent, and account reactivation will only be considered after the chosen term expires.

5.3. Temporary cooling-off periods are also available. This feature blocks game access for shorter periods, allowing you to pause and reflect on your activities.

6. Tools for Responsible Play

Deposit, wager and loss limits are easy to set in your profile.

Session reminders and reality checks keep you informed about time spent on the site.

Access to transaction and gaming history is provided for budgeting and monitoring.

7. Information and Support

7.1. Our support team is always available to help customers who feel they may be losing control of their gambling. Do not hesitate to get in touch if you would like advice, resources or referrals to third parties.

7.2. We also partner with external organisations such as GambleAware and GamCare, providing links and referrals to additional support where needed.

8. Protecting Minors

8.1. We employ state-of-the-art digital age-verification tools and recommend physical safeguards on all devices to prevent access by underage individuals.

8.2. Parents and guardians are encouraged to use parental-control software to further protect minors from exposure to gambling content online.

9. Promoting Healthy Habits

9.1. Always consider gambling as entertainment, not a method to make money. Set budgets for time and spending, taking regular breaks and monitoring play to enjoy the experience safely.

9.2. If you notice significant changes in your behaviour or negative consequences in your personal or financial life, take immediate action using the resources above.